QORAVEXA™
Operated by: Shanghai Xindahao Technology Co., Ltd. | Legal Representative: Xu Duosheng
Address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com

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Terms of Use

These Terms of Use describe the acceptable ways visitors may interact with the QORAVEXA™ website.

The purpose of these terms is to maintain a reliable, secure, and comfortable online environment for all visitors.

By accessing this website, you agree to follow these Terms of Use.

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1. Acceptable Website Access

Visitors may use the QORAVEXA™ website for purposes including:

• Viewing product information
• Learning about the brand
• Reading service policies
• Contacting customer support
• Exploring pet lifestyle resources

Website access should always be conducted responsibly and according to applicable rules.

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2. Responsible Use Requirements

Visitors agree not to use the website to:

• Perform unlawful activities
• Attempt unauthorized system access
• Interfere with website operation
• Upload harmful materials
• Collect website information through improper methods
• Misrepresent personal information

We reserve the right to protect the website environment from misuse.

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3. Website Information Use

Information displayed on QORAVEXA™ is provided to help visitors understand our brand, products, and services.

Visitors may view and use information for personal browsing purposes.

Commercial reproduction, redistribution, or unauthorized use of website materials is not permitted.

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4. Communication Standards

When contacting QORAVEXA™, users agree to provide information that is:

• Accurate
• Relevant
• Respectful
• Related to a genuine inquiry

Providing clear information helps our team respond more efficiently.

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5. Customer Support Guidelines

QORAVEXA™ provides customer support through:

Email: service@qoravexa.com

Our standard response handling timeframe is:

Within 3 business days

Customers are encouraged to provide complete information when submitting questions or requests.

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6. Service Timeline Information

For transparency, QORAVEXA™ provides the following general service references:

Shipping

Standard shipping timeframe:

3–7 business days

Returns

Return requests may be submitted within:

30 days

Service Review

Customer service requests are generally reviewed within:

3 business days

Refund Completion

Approved refund completion timeframe:

7–10 business days

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7. Intellectual Property

The QORAVEXA™ brand identity, including:

• Logo
• Brand presentation
• Website content
• Original written materials
• Visual structure

belongs to or is used by the company with appropriate authorization.

Unauthorized copying or commercial use is not permitted.

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8. Technical Conditions

Website access may occasionally be affected by:

• Maintenance activities
• Software updates
• Network conditions
• Technical adjustments

QORAVEXA™ works to maintain a stable browsing environment while recognizing that online systems may experience temporary changes.

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9. Third-Party Links and Tools

The website may contain or use third-party tools that assist with website functionality.

Third-party services may have their own terms and privacy policies.

Users should review those policies when interacting with external services.

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10. Restriction of Misuse

If website activity appears to involve misuse, unauthorized access attempts, or actions that may affect website security, QORAVEXA™ may take appropriate measures to protect website operation.

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11. Changes to Terms of Use

These Terms of Use may be updated periodically to reflect changes in:

• Website structure
• Service procedures
• Operational requirements

The newest version published on the website will apply.

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12. Contact Information

For questions about these Terms of Use:

QORAVEXA™
Company: Shanghai Xindahao Technology Co., Ltd.
Legal Representative: Xu Duosheng
Address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com