QORAVEXA™ / Store information

FAQ

Operated by

Shanghai Xindahao Technology Co., Ltd.

Business details for QORAVEXA™

Legal representative: Xu Duosheng
Business address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com
Telephone: 17200315790

QORAVEXA™
Operated by: Shanghai Xindahao Technology Co., Ltd. | Legal Representative: Xu Duosheng
Address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com

Frequently Asked Questions

1. What is QORAVEXA™?

QORAVEXA™ is a pet lifestyle brand offering products designed around everyday pet living, including comfort, care, organization, travel, feeding, and enrichment categories.

Our goal is to provide practical pet-related products that fit naturally into modern households.

2. What types of products does QORAVEXA™ offer?

Our collections include:

Pet resting products
Feeding accessories
Grooming items
Walking and travel accessories
Pet toys
Pet organization solutions

Each category is designed around different parts of everyday pet care.

3. How can I contact QORAVEXA™ customer support?

You can contact our support team through:

Email: service@qoravexa.com

Our team aims to begin handling customer requests within:

3 business days

4. How long does shipping usually take?

Our standard shipping timeframe is:

3–7 business days

Actual delivery timing may vary depending on transportation conditions, destination factors, and external logistics situations.

5. How long do I have to request a return?

Return requests may be submitted within:

30 days after delivery

Please review our Return Policy for detailed return requirements and procedures.

6. How long does refund processing take?

After a refund request has been approved and completed through the required process, refund completion is generally arranged within:

7–10 business days

7. Can I ask questions before receiving a product?

Yes.

Customers are welcome to contact us before making decisions about product information, usage situations, or general store questions.

8. What information should I provide when contacting support?

To help us respond efficiently, please include:

Your name
Email address
Product name
Description of your question
Supporting information if relevant

9. What if I have an issue with my product?

If you experience a product-related concern, please contact our support team with details about the situation.

We aim to review and begin handling requests within:

3 business days

10. Does QORAVEXA™ provide support after purchase?

Yes.

Our support team handles general service questions, return-related inquiries, and product assistance requests according to our store policies.

11. Where can I find store policies?

Our website includes dedicated pages for:

Privacy Policy
Return Policy
Shipping Policy
Terms of Service
Terms of Use
Contact Information

12. Who operates QORAVEXA™?

QORAVEXA™ is operated by:

Shanghai Xindahao Technology Co., Ltd.

Legal Representative:

Xu Duosheng

Business Address:

Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)

13. How does QORAVEXA™ handle customer information?

Customer information handling practices are explained in our Privacy Policy. We aim to manage information responsibly and use it only for appropriate store-related purposes.

14. Are product images and descriptions accurate?

We make reasonable efforts to present product information clearly. Product appearance may vary slightly depending on display settings and product updates.