QORAVEXA™
Operated by: Shanghai Xindahao Technology Co., Ltd. | Legal Representative: Xu Duosheng
Address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com

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Terms of Service

Welcome to QORAVEXA™.

These Terms of Service explain the conditions and guidelines that apply when you access or use the QORAVEXA™ website, browse product information, communicate with our team, or use related website services.

By visiting or using this website, you acknowledge that you have reviewed and accepted these Terms of Service.

If you do not agree with these terms, please discontinue use of this website.

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1. About QORAVEXA™

QORAVEXA™ is a pet lifestyle brand operated by:

Company: Shanghai Xindahao Technology Co., Ltd.
Legal Representative: Xu Duosheng

Business Address:

Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)

Customer Contact:

service@qoravexa.com

Our website provides information about pet-related products, brand content, customer support channels, and related service information.

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2. Website Usage

The QORAVEXA™ website is designed to provide visitors with:

• Product information
• Brand information
• Customer support resources
• Policy information
• General website services

Users agree to access and use this website only for lawful and appropriate purposes.

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3. User Responsibilities

When using the website, users agree to:

• Provide accurate information when communicating with us
• Use the website responsibly
• Respect website content and structure
• Avoid actions that may interfere with normal website operation

Users should not attempt to:

• Disrupt website functionality
• Access restricted areas without authorization
• Introduce harmful technical elements
• Misuse website information
• Interfere with other visitors’ experience

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4. Product Information

QORAVEXA™ makes reasonable efforts to provide clear product descriptions and images.

However, customers should understand that:

• Display appearance may vary depending on device settings
• Product details may be updated over time
• Images represent product presentation and may have minor visual differences

We aim to provide accurate and understandable product information.

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5. Website Content

All materials displayed on the QORAVEXA™ website, including:

• Brand elements
• Text content
• Product descriptions
• Page structure
• Visual materials

are intended for website use and may not be copied, reproduced, or used commercially without appropriate authorization.

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6. Service Information

QORAVEXA™ maintains the following general service standards:

Shipping Time:
3–7 business days

Return Request Period:
Within 30 days

Customer Service Handling:
Within 3 business days

Refund Completion After Approval:
7–10 business days

These timeframes represent general service expectations and may vary depending on individual situations.

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7. External Services

The website may include technical functions supported by third-party providers.

These services may have separate terms or privacy practices.

QORAVEXA™ is not responsible for the independent operation of external services outside our direct management.

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8. Website Availability

We aim to maintain a stable and accessible website experience.

However, temporary interruptions may occur due to:

• Technical maintenance
• System updates
• Network conditions
• External service factors

We may make improvements or adjustments to website functions when necessary.

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9. Limitation of Responsibility

To the extent permitted by applicable regulations, QORAVEXA™ is not responsible for losses caused by circumstances outside reasonable control, including temporary website interruptions or external technical conditions.

Nothing in these Terms removes rights that cannot legally be excluded.

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10. Policy Relationship

These Terms of Service should be reviewed together with other QORAVEXA™ policies, including:

• About Us
• Contact Us
• FAQ
• Privacy Policy
• Return Policy
• Shipping Policy
• Terms of Use

Together, these documents describe the general relationship between visitors and the QORAVEXA™ website.

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11. Updates to These Terms

QORAVEXA™ may update these Terms of Service when necessary due to:

• Website changes
• Service adjustments
• Operational improvements
• Applicable requirements

Updated versions will become effective after publication on this website.

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12. Contact Information

For questions regarding these Terms of Service:

QORAVEXA™
Company: Shanghai Xindahao Technology Co., Ltd.
Legal Representative: Xu Duosheng
Address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com