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PRIVACY POLICY

QORAVEXA™
Operated by: Shanghai Xindahao Technology Co., Ltd. | Legal Representative: Xu Duosheng
Address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com

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Privacy Policy

Effective Date: Updated according to the latest website publication

At QORAVEXA™, we respect the importance of personal information protection and are committed to maintaining a clear and responsible approach when handling information collected through our website.

This Privacy Policy explains how QORAVEXA™ collects, uses, stores, and manages information when visitors access our website, communicate with our support team, or interact with our services.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

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1. Information We May Collect

To provide a functional website experience and customer support service, we may collect certain information when users interact with our store.

The types of information may include:

Personal Contact Information

This may include information such as:

• Name
• Email address
• Phone number
• Delivery-related information
• Communication details provided voluntarily by customers

This information is used only for appropriate store-related purposes.

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Service Communication Information

When customers contact QORAVEXA™ support, we may keep relevant communication records, including:

• Customer inquiries
• Support conversations
• Product questions
• Return-related communication
• Service requests

Keeping communication records helps us provide consistent support and properly review customer requests.

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Website Usage Information

When visitors browse our website, certain technical information may be collected automatically, including:

• Browser information
• Device information
• Website interaction information
• General access information

This information helps us understand website performance and improve user experience.

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2. How We Use Information

Information collected by QORAVEXA™ may be used for purposes including:

• Providing customer support
• Responding to questions
• Managing service requests
• Improving website experience
• Maintaining website functionality
• Understanding customer needs
• Improving store operations
• Protecting website security

We aim to use information only in ways that are relevant to operating our store and supporting customers.

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3. Customer Communication

When customers contact us through email or other available communication channels, the information provided may be used to:

• Understand the request
• Provide assistance
• Maintain service records
• Follow up regarding support matters

Our customer support email:

service@qoravexa.com

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4. Information Sharing

QORAVEXA™ does not sell personal information.

Information may be shared only when reasonably necessary for purposes such as:

• Website operation
• Customer support assistance
• Delivery coordination
• Technical service support
• Legal obligations

Any information sharing is limited to the purpose required for proper business operation.

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5. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve browsing functionality.

Cookies may help us:

• Remember visitor preferences
• Understand website usage patterns
• Improve website performance
• Support basic website functions

Visitors may manage cookie settings through their browser options.

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6. Information Security

QORAVEXA™ takes reasonable steps to help protect personal information from unauthorized access, misuse, or unnecessary disclosure.

We use appropriate organizational and technical practices designed to support responsible information management.

However, no online transmission method can guarantee complete security in every situation.

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7. Information Retention

We retain information only when reasonably necessary for:

• Customer service
• Business records
• Website operation
• Policy compliance
• Resolving service-related matters

When information is no longer needed, reasonable steps may be taken to remove or manage it appropriately.

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8. Third-Party Services

Our website may use third-party tools or service providers that support website functionality.

These providers may operate under their own privacy practices. Users should review relevant third-party information where applicable.

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9. Children’s Privacy

QORAVEXA™ does not intentionally collect personal information from children.

If a user believes information has been provided improperly, please contact us so the situation can be reviewed.

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10. Policy Updates

We may update this Privacy Policy when necessary due to changes in website operation, service processes, or applicable requirements.

The updated version will become effective once published on this page.

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11. Contact Information

For privacy-related questions, please contact:

QORAVEXA™
Company: Shanghai Xindahao Technology Co., Ltd.
Legal Representative: Xu Duosheng
Address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com