QORAVEXA™ / Store information

RETURN POLICY

Operated by

Shanghai Xindahao Technology Co., Ltd.

Business details for QORAVEXA™

Legal representative: Xu Duosheng
Business address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com
Telephone: 17200315790

QORAVEXA™
Operated by: Shanghai Xindahao Technology Co., Ltd. | Legal Representative: Xu Duosheng
Address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com

Return Policy

At QORAVEXA™, we aim to provide a clear and organized return process that helps customers understand available service procedures.

This Return Policy explains the general requirements and handling process for return-related requests.

1. Return Request Period

Customers may submit return requests within:

30 days after delivery

Requests submitted beyond this period may not qualify for standard return processing unless otherwise required by applicable regulations.

2. Return Request Requirements

To help us properly review a return request, customers should provide:

Customer name
Contact information
Product information
Description of the request
Relevant supporting details when necessary

Providing complete information allows our team to review requests more efficiently.

3. Eligible Return Situations

A return request may be reviewed in situations including:

Product received with an issue
Product received different from expected
Product condition concerns
Customer requests made within the valid return period

Each request will be reviewed individually according to the information provided.

4. Product Condition Guidelines

For return consideration, products should generally:

Remain in reasonable condition
Include related components where applicable
Be properly prepared for return handling
Match the details provided in the request

Products affected by unreasonable use, intentional damage, or missing important components may require additional review.

5. How to Submit a Return Request

To begin a return request, please contact:

service@qoravexa.com

Please include:

Your name
Product name
Reason for request
Relevant details
Supporting information if available

Our team will review your request and provide further guidance.

6. Return Review Timeline

QORAVEXA™ aims to begin processing customer service requests within:

3 business days

During review, our team may:

Confirm request details
Ask for additional information
Provide return instructions
Explain the next steps

7. Refund Processing Timeline

After an approved return has completed the necessary review process, refund completion is generally arranged within:

7–10 business days

Processing time may vary depending on service procedures and external processing conditions.

8. Unauthorized Returns

Customers should contact QORAVEXA™ before sending products back.

Returns submitted without prior communication may require additional review and may delay processing.

9. Contact Information

For return-related questions:

QORAVEXA™
Company: Shanghai Xindahao Technology Co., Ltd.
Legal Representative: Xu Duosheng
Address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)
Email: service@qoravexa.com